Refund Policy
Last updated: June 12, 2026
1. Free Trial
CastorGrid offers a 60-day pilot (free trial) for new accounts. No credit card is required to start your pilot. During the trial, you have full access to the features included in your selected plan. You may cancel at any time during the trial without charge.
2. Subscription Billing
After your trial ends, your subscription will begin and you will be charged according to the billing cycle you selected (monthly or annual). All payments are processed securely through Paddle, our Merchant of Record. Subscription fees are billed in advance and are non-refundable on a prorated basis, except as outlined below.
3. Refund Eligibility
You may be eligible for a full refund under the following circumstances:
- You were charged after cancelling your subscription and the cancellation was not processed correctly
- You were charged in error due to a technical or billing malfunction
- You request a refund within 14 days of your first paid subscription charge and have not substantially used the service
4. Non-Refundable Charges
Charges for subscription periods that have already passed are generally non-refundable. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period. We do not provide partial refunds for unused time within a billing period.
5. Annual Plan Refunds
If you purchased an annual plan, you may request a refund within 14 days of the initial charge if you have not substantially used the service. After 14 days, annual plan fees are non-refundable. Downgrading from an annual plan to a monthly plan will take effect at the next renewal date.
6. Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period, after which it will not renew. You will not be charged again unless you reactivate your subscription.
7. How to Request a Refund
To request a refund, please contact us at billing@castorgrid.com with your account email, the date of the charge, and the reason for your request. We will review your request and respond within 5-7 business days. Approved refunds will be processed through Paddle and may take 5-10 business days to appear on your statement.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at billing@castorgrid.com.